TERMS AND CONDITIONS

Dominic Crinson is a trading name of Digitile Ltd. Digitile is a European Community Registered Trademark.

1. PAYMENT TERMS: Orders under £1000 (GBP) payment required before production. Orders over £1000 (GBP) 50% payment required to secure production and remainder payable before shipping. Payment can be made by credit card, cheque or bank transfer. Title in all goods supplied by us shall vest with Digitile Ltd until Digitile Ltd has received payment in respect thereof. In the case of transactions settled by cheque, full payment will deemed to be once the cheque has been presented for payment and paid by the drawer’s bankers. Non UK orders full payment required before production.
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2. QUOTATIONS: We reserve the right to change any part of the quotation if it contains errors or omissions. Quotations are valid for 30 days from date of issue. Please insure that estimated quantities are correct, as we cannot be held responsible for any inaccuracies.
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3. COPYRIGHT: Orders of reproductions of custom designs are accepted on the understanding that the copyright is vested in the client.
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4. USE OF IMAGERY: None of the imagery used on the website or other promotional material can be used in the public domain or used for commercial purposes without the prior explicit consent from Digitile Ltd.
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5. RETURNS AND REFUNDS. If you receive goods in damaged condition, you must notify us by post or email within seven working days of receipt of the goods. Please check all products prior to installation. Claims cannot be considered once the products have been installed. Digitile Ltd is not responsible for inappropriate use of its products. Customers should read the specification thoroughly. We cannot accept returns or cancellation of made to order products.
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6. DELIVERY OF GOODS: Delivery times quoted are approximate. Delivery time quoted will not start until payment is received. We are not responsible for damage which occurs after goods leave our premises; in the hands of postal or courier services etc. If you do receive goods damaged during delivery please notify us immediately and retain all relevant documentation so that an insurance claim can be made against the carriers insurers. If you received a damaged parcel, note the fact on the delivery note. We recommend that you do not arrange installation until you have received and checked the goods. We cannot be held responsible for lost working time or any associated costs in the unlikely event of a delivery being delayed, incorrect, damaged or faulty. If we are unable to deliver due to you not being able to accept delivery, we may need to charge you for a redelivery.
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7. SHIPPING/CARRIAGE: The client is responsible for any customs duties and/or taxes levied at the point of entry into the destination country. We accept no responsibility for any delay in clearing the products at customs.
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8. LAW: Any contract between Digitile Ltd and the client will be governed and constructed according to English Law and each party hereby submits to the jurisdiction of the English Courts.
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9. DECORATIVE TILES: Some variation in shade or colour may occur in decorative tile effects, this is an inherent characteristic of ceramics. If noticeable, before fixing, an acceptable blend should be achieved by mixing the contents of several packs. Ensure you have ordered sufficient quantities as subsequent batches may not be an exact match. Batch variations may also occur in samples, these cannot be considered fully representative in colour or shade.
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10. FIXING TILES: Care should be taken during installation and grouting to avoid damage. No refund of faulty tiles can be considered after the tiles have been installed. Certain products have a deliberate random design and care should be taken to observe the direction of the patterning. No responsibility can be accepted once tiles have been fixed,. If in doubt contact us for clarification prior to installation.
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11. DESIGN REPRESENTATION: Designs shown on the website and catalogue may not be a true representation of the colours.
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12. ENTIRE AGREEMENT: Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading except for fraudulent misrepresentation.